Last updated: May 2026
Returns & Refunds Policy
Your satisfaction matters to us. Because hosiery and tights are intimate apparel, returns are limited for hygiene and quality-control reasons. We support a refund or replacement when there is a verified product quality issue or when we shipped the wrong item.
Eligible issues
- The item arrives damaged, defective, or unusable due to a quality issue.
- You receive the wrong product, wrong color, wrong style, or wrong size from your order.
- An item is missing from your package.
Resolution options
For eligible quality issues or incorrect shipments, Sofivra may offer a refund, replacement, or reshipment after reviewing your order details and photos.
How to request help
Email postmaster@sofivra.com within 7 days of delivery with your order number, a clear description of the issue, and photos of the product, packaging, and shipping label. Please do not discard the item or packaging until our team finishes the review.
Items not eligible
- Opened, worn, washed, altered, or used hosiery without a confirmed quality issue.
- Fit preference, color preference, or change-of-mind requests after delivery.
- Damage caused by improper handling, washing, sharp objects, jewelry, nails, or normal wear.